The 3 Hs of Better Communication: Hear, Hug, Help

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You’ve probably been here: you had a tough day and you come home and want to talk to your partner/friend/flatmate etc. to just unwind and let it all out… or maybe to simply whine or complain. And you don’t want or need a solution (not at that time, anyway), and yet they start giving you solutions or telling you how you could have done things better. Maybe you just wanted to be heard, or to get a hug, or a pat on the back… and you get out of that conversation even more upset and feeling misunderstood. Well… I’ve been there before, and you’ve probably been too…

That’s where the 3 Hs strategy — Hear, Hug, Help — comes in 😊.

I’ve told you before that I always learn from my participants when delivering training courses. This is what happened with the 3H strategy too. During an in-house PCM training session with a corporate client, with whom I’ve been lucky enough to collaborate for over three years, one participant, Andreea, shared it with me and the class. Thank you…